/ terms and conditions

Within 28 Days of Purchase Date

1. Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Any support offered by manufacturers does not affect your statutory rights.

2. Passive Technologies Technical Support. We are happy to provide free technical support to all Passive Technologies customers who require help or advice regarding products purchased from Passive Technologies. To obtain Technical Support please call 0870 490 9603and ensure you have your order number to hand. Alternatively please use our web site support or forums

3. Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Passive Technologies by letter, fax or WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Passive Technologies at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Passive Technologies will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Passive Technologies may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Passive Technologies, London SW178DY .

4. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

After 28 Days of Purchase Date

1. Direct Manufacturer Technical Support. Although Passive Technologies is happy to provide support after 28 days many manufacturers or their appointed agents offer a direct service. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing.

2. Exceptions. For purchasers of Passive System products Passive Technologies will provide Technical Support and warranty service for up to 2 year from date of purchase. To obtain Technical Support please call 0870 490 9603 and ensure you have your order/serial number to hand. Alternatively please use the web support a www.passivetechnologies.com/support.

3. If returning goods to Passive Technologies further conditions apply.

In all Cases Where Support and/or Returns Service is Provided by Passive Technologies

1. Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Passive Technologies cannot guarantee that every hardware product is 100% compatible with every software product available.

2. Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods please request an RMA number (Return Merchandise Authorisation) by calling 0870 490 9603 or using

3. Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).

4. Completeness of Returned Item(s). Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small.

5. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.

6. Packaging. Returned items should be packaged properly and shipped in a plain outer box.

7. Testing . All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Passive Technologies technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights